• Touch America Neptune SofTop battery-powered wet hydrotherapy table
  • Touch America Neptune SofTop Battery Table detail view
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Touch America Neptune SofTop Battery Table

Touch America Neptune SofTop Battery Table

  • Ships Separately Ships Separately From Manufacturer.
    This item ships from a separate warehouse and will arrive separately from the rest of your order. For custom, made-to-order items, there may be a minimum lead time associated with the order of the item.

TOU-NEP-SOF

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The Touch America Neptune SofTop Battery Table is a battery-powered wet treatment table with the brand's SofTop replaceable cushion-top system, sized for destination-spa hydrotherapy programming.

The SofTop differentiator is the replaceable top cover. Wet-treatment tables see daily water and product exposure; even wet-rated upholstery eventually shows wear. The SofTop design lets you refresh the cushion-top cover (Touch America SofTop Replacement Top Cover, sold separately) rather than replacing the entire table when the top wears.

Why the Neptune SofTop Battery

  • Battery-powered operation: no hardwired in-wet-room electrical run.
  • SofTop replaceable cover system: refresh the top with the Touch America SofTop Replacement Top Cover when it wears, rather than replacing the table.
  • Wet-rated construction: built for hydrotherapy, Vichy, soft-pack, and body-treatment programming.
  • Pairs with the Battery or Stationary Neptune 8-Head Shower for a complete Vichy station.

Specs and details

  • Configuration: battery-powered wet treatment table with replaceable SofTop cover
  • SKU: TOU-NEP-SOF
  • Manufacturer: Touch America, Hickory, NC
  • Use: hydrotherapy, Vichy, body treatments, wet-room programming
  • Compatible: SofTop Replacement Top Cover (sold separately), Neptune Face Pillow, Wet Drape For Face Pillow, Wet Spa Bolster, Fitted Wet Sheet

Plan before you order

  • Wet-room floor: confirm drainage, slope, and water-tolerant finishes before installation.
  • Battery charging: plan a charging routine so the battery is at full charge for treatment days.
  • Replacement top: budget for the Touch America SofTop Replacement Top Cover as a planned consumable, typically every several years depending on session volume.
  • For a non-battery wet table, the Aphrodite Stationary is the entry-tier alternative. For a non-replaceable-top wet table, the Aphrodite Battery is the alternative.

Frequently asked questions

What's the SofTop replaceable top?
A cushion-top cover system on the Neptune SofTop. When the cushion-top wears (after years of wet-treatment volume), you order the Touch America SofTop Replacement Top Cover rather than replacing the whole table. Extends the table's useful service life significantly.

How does battery operation work in a wet room?
The table's powered functions run off an integrated rechargeable battery, eliminating hardwired in-wet-room electrical. Reduces wet-room electrical compliance complexity. Charge between treatment days.

What pairs with the Neptune SofTop Battery for a complete Vichy station?
The Battery Neptune 8-Head Shower (also battery-powered) or the Stationary Neptune 8-Head Shower for the overhead Vichy shower. Plus wet-treatment linens (Fitted Wet Sheet, Flat Wet Sheet), Wet Spa Bolster, and Neptune Face Pillow.

Where is it made?
Hickory, North Carolina at Touch America's USA manufacturing facility.

Shipping & Return Policy

thespamart ("we" and "us") is the operator of https://www.thespamart.com ("Website" ). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.


1. Ordering & General Terms

1.1. Placing Orders
You confirm that all order details are correct at checkout. If you need to make changes, please contact us immediately. We cannot guarantee edits after an order has been processed or shipped. Some items ship from our Texas warehouse, while others ship directly from the manufacturer, which may result in multiple deliveries.
1.2. Pricing & Payment
We make every attempt to hold listed prices, but we reserve the right to change prices due to vendor increases, tariffs, or other cost changes. The most current prices are reflected on our website. By ordering, you authorize The Spa Mart to charge your selected payment method for the full order amount, including shipping and taxes. For Net Terms, payment is due by the date on the invoice; late payments may result in holds or suspension.
1.3. Order Review & Cancellation by The Spa Mart
We reserve the right to cancel an order at any time due to product availability, pricing changes, vendor delays, or any other reason. If this occurs, we will notify you and issue a credit for the affected items.
1.4. Product Information & Liability
Product information is based on manufacturer data. It is your responsibility to confirm an item meets your intended use and complies with your state's regulations. The Spa Mart assumes no liability for any loss, damage, or expenses arising from the use or inability to use our products. Our responsibility is limited to the purchase price of the item.


2. Shipping & Delivery

2.1. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions, and destination. Some vendors may apply additional surcharges or freight charges, which will appear on your invoice. Payment for shipping is collected with the purchase.
2.2. Dispatch & Transit Times
•Dispatch Time: Orders are usually dispatched within 2-4 business days. Our warehouse operates Monday-Friday, excluding national holidays.
•Domestic Transit: Shipments are typically in transit for 2-7 days.
•International Transit: Orders shipped internationally are generally in transit for 7-30 days.
2.3. Delivery Terms
•Shipping Address: You agree to provide accurate shipping information. Any extra carrier fees due to an incorrect address will be billed to you. Address changes can be made any time before an order has been dispatched.
•P.O. Box & Military Addresses: We ship to P.O. boxes using postal services only and to military addresses using USPS.
•Out of Stock Items: If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they are back in stock.
•Tracking: Upon dispatch, you will receive a tracking link to follow your shipment's progress.


3. Returns & Cancellations

3.1. Return Policy & Timeframes
All returns require prior approval. Contact us before shipping anything back.
•Within 30 Days of Purchase: Return any approved product in new, resellable condition for a full refund.
•After 30 Days of Purchase: Approved returns in new, resellable condition are subject to a 20% restocking fee.
•After 45 Days of Purchase: Items will not be accepted for return.
3.2. Non-Returnable & Final Sale Items
Many items are final sale and non-returnable, including: copyrighted materials (books, CDs, DVDs), HAZMAT items, custom orders, linens, consumables, disinfectants, special orders, drop-shipped items, and equipment without a return authorization.
3.3. Return Guidelines
1.Inspect & Package: Ensure all items are unopened, in original packaging, with all parts and accessories. Package your return carefully to prevent damage.
2.Include Invoice: Include a copy of your invoice or picking ticket to expedite the process.
3.Shipping: Return shipping charges are your responsibility. For items over $75, use a trackable service; for items over $100, add signature confirmation and insurance. Unauthorized or non-compliant returns will be disposed of without credit.
Return Address: The Spa MartTM Attn: Returns Department 5496 N. State Hwy 6, BLD 1 STE 1, Woodway, TX 76712
3.4. Cancellations
We accept cancellations before an order has been dispatched. If an order has already shipped or begun processing, it is subject to our return policy, and restocking or return shipping fees may apply.


4. Refunds & Exchanges

4.1. Refunds
Please allow 14 days from the date we receive your return for your credit to be processed. Refunds will be issued to your original payment method or as store credit, per the return type.
4.2. Exchanges
Fill out the Exchange Form on the back of your packing slip and include it with your return, following all return guidelines.


5. Damaged, Missing, or Defective Items

5.1. Damaged or Short Shipments
Thoroughly inspect all shipments upon delivery. Note any visible carton damage on the freight bill. Report any damaged, short, or incorrect orders to us within 3 business days (72 hours). Include photos and your order number. Retain all original packaging for carrier inspection.
5.2. Defective Equipment
•Within 72 Hours: Report non-functioning equipment to Customer Service for immediate assistance.
•After 90 Days: For equipment that becomes defective after 90 days, you are responsible for shipping it back for warranty repair. Contact us for a Return Authorization (RA) number. The warranty period is based on the original order’s delivery date and is not extended for replacements.


6. Duties & Taxes

6.1. Sales Tax
You are responsible for sales tax unless you provide a valid resale or exemption certificate. If we don’t receive proper documentation, taxes will be added as required by law.
6.2. Import Duties & Taxes
For international shipments, you may be liable for import duties and taxes upon arrival. If you refuse to pay them, the goods will be returned to us at your expense, and you will receive a refund for the value of the goods, minus all shipping costs.


7. Customer Service

For all customer service inquiries, please email us at info@thespamart.com or call us at 1-877-281-1772.

Our 30-day return policy offers an assurance of customer satisfaction. If for any reason a purchased item does not meet expectations, customers have the flexibility to return it within 30 days of purchase for a full refund or exchange, subject to terms and conditions. This policy reflects our commitment to ensuring a positive customer experience by providing peace of mind and flexibility in the event of product dissatisfaction or unforeseen issues.

If you need assistance, please don't hesitate to contact us. Our dedicated customer support team is available to help address your queries, resolve any issues, or provide guidance whenever needed. We value your satisfaction and are committed to providing prompt, personalized assistance to ensure a positive customer experience.

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