Sweet & True True Smoothing Ingrown Hair Serum - 1 oz

SKU:SWE-SMO-SER

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Sweet & True True Smoothing Ingrown Hair Serum is the targeted ingrown-and-dark-spot treatment in the Sweet & True system, formulated with mandelic acid for between-service home use on face, bikini, and body.

This is the only true retail size-and-format product in the line at 1 oz. Sugaring clients carry the bottle home and use it between appointments to keep follicles clear and to fade post-inflammatory hyperpigmentation that can linger on bikini and underarm areas. Estheticians can also use it backbar between client services.

Why sugaring over wax

Body-temperature application: Sugaring already runs cooler than wax, but at-home retail support reduces total post-treatment irritation over a series of appointments.
Water-soluble cleanup: Sugar releases cleanly, so clients leave with skin that is ready to receive serum on day one.
Strip-free body technique: Less trauma on the lift means home retail can focus on follicle maintenance instead of barrier repair.
Sensitive-skin alternative: Mandelic acid is the gentlest of the AHAs and is generally tolerated on melanated and reactive skin where stronger acids cause rebound pigmentation.

Specs and technique notes

Size: 1 oz
Use stage: Between-appointment home retail or backbar maintenance
Format: Lightweight, fast-absorbing serum
Active acids (label-stated): Mandelic acid plus BHA
Application: 1 to 2 pumps to clean skin after hair removal; client should use sunscreen the next day
Suitable for: All skin types and tones, including melanated skin
Key ingredients (label-stated): Mandelic Acid, BHA, Aloe Vera, Cucumber Hydrosol, Lavender Oil, Tea Tree Oil

Caution

Mandelic acid is photosensitizing. Clients must wear sunscreen the morning after application. Do not use on broken skin, fresh sunburn, active eczema, or immediately after a chemical peel. Tea tree oil and lavender can react in clients with essential-oil allergies. Confirm acid tolerance at intake before recommending daily use.

Frequently asked questions

How is ingrown care different for sugaring clients than waxing clients?
Sugaring tends to produce fewer ingrowns than strip waxing because the lift goes in the direction of hair growth and the paste exfoliates the surface slightly. That said, ingrowns still happen, especially on Brazilians and underarms. A mandelic-based serum keeps the follicle clear between appointments and fades the dark spots that previous wax services may have left behind.

Does paste consistency change ingrown serum recommendations?
No. The serum recommendation is consistent across Soft, Medium, Pro, and Hard. The variables that drive ingrown serum use are body area, hair coarseness, and client skin tone, not the paste consistency you ran in the treatment.

Do clients need training to use this at home?
No formal training, but they do need a sunscreen step the next morning. Walk first-time clients through frequency and sun-protection guidance at the appointment where you recommend the product.

Is this retail or backbar?
The 1 oz size is the retail-friendly format in the Sweet & True line. It is designed for client home use between appointments and can also be used backbar for between-service maintenance.

Shipping & Return Policy

thespamart ("we" and "us") is the operator of https://www.thespamart.com ("Website" ). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. Ordering & General Terms

1.1. Placing Orders

You confirm that all order details are correct at checkout. If you need to make changes, please contact us immediately. We cannot guarantee edits after an order has been processed or shipped. Some items ship from our Texas warehouse, while others ship directly from the manufacturer, which may result in multiple deliveries.

1.2. Pricing & Payment

We make every attempt to hold listed prices, but we reserve the right to change prices due to vendor increases, tariffs, or other cost changes. The most current prices are reflected on our website. By ordering, you authorize The Spa Mart to charge your selected payment method for the full order amount, including shipping and taxes. For Net Terms, payment is due by the date on the invoice; late payments may result in holds or suspension.

1.3. Order Review & Cancellation by The Spa Mart

We reserve the right to cancel an order at any time due to product availability, pricing changes, vendor delays, or any other reason. If this occurs, we will notify you and issue a credit for the affected items.

1.4. Product Information & Liability

Product information is based on manufacturer data. It is your responsibility to confirm an item meets your intended use and complies with your state's regulations. The Spa Mart assumes no liability for any loss, damage, or expenses arising from the use or inability to use our products. Our responsibility is limited to the purchase price of the item.

2. Shipping & Delivery

2.1. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions, and destination. Some vendors may apply additional surcharges or freight charges, which will appear on your invoice. Payment for shipping is collected with the purchase.

2.2. Dispatch & Transit Times

•Dispatch Time: Orders are usually dispatched within 2-4 business days. Our warehouse operates Monday-Friday, excluding national holidays.

•Domestic Transit: Shipments are typically in transit for 2-7 days.

•International Transit: Orders shipped internationally are generally in transit for 7-30 days.

2.3. Delivery Terms

•Shipping Address: You agree to provide accurate shipping information. Any extra carrier fees due to an incorrect address will be billed to you. Address changes can be made any time before an order has been dispatched.

•P.O. Box & Military Addresses: We ship to P.O. boxes using postal services only and to military addresses using USPS.

•Out of Stock Items: If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they are back in stock.

•Tracking: Upon dispatch, you will receive a tracking link to follow your shipment's progress.

3. Returns & Cancellations

3.1. Return Policy & Timeframes

All returns require prior approval. Contact us before shipping anything back.

•Within 30 Days of Purchase: Return any approved product in new, resellable condition for a full refund.

•After 30 Days of Purchase: Approved returns in new, resellable condition are subject to a 20% restocking fee.

•After 45 Days of Purchase: Items will not be accepted for return.

3.2. Non-Returnable & Final Sale Items

Many items are final sale and non-returnable, including: copyrighted materials (books, CDs, DVDs), HAZMAT items, custom orders, linens, consumables, disinfectants, special orders, drop-shipped items, and equipment without a return authorization.

3.3. Return Guidelines

1.Inspect & Package: Ensure all items are unopened, in original packaging, with all parts and accessories. Package your return carefully to prevent damage.

2.Include Invoice: Include a copy of your invoice or picking ticket to expedite the process.

3.Shipping: Return shipping charges are your responsibility. For items over $75, use a trackable service; for items over $100, add signature confirmation and insurance. Unauthorized or non-compliant returns will be disposed of without credit.

Return Address: The Spa MartTM Attn: Returns Department 5496 N. State Hwy 6, BLD 1 STE 1, Woodway, TX 76712

3.4. Cancellations

We accept cancellations before an order has been dispatched. If an order has already shipped or begun processing, it is subject to our return policy, and restocking or return shipping fees may apply.

4. Refunds & Exchanges

4.1. Refunds

Please allow 14 days from the date we receive your return for your credit to be processed. Refunds will be issued to your original payment method or as store credit, per the return type.

4.2. Exchanges

Fill out the Exchange Form on the back of your packing slip and include it with your return, following all return guidelines.

5. Damaged, Missing, or Defective Items

5.1. Damaged or Short Shipments

Thoroughly inspect all shipments upon delivery. Note any visible carton damage on the freight bill. Report any damaged, short, or incorrect orders to us within 3 business days (72 hours). Include photos and your order number. Retain all original packaging for carrier inspection.

5.2. Defective Equipment

•Within 72 Hours: Report non-functioning equipment to Customer Service for immediate assistance.

•After 90 Days: For equipment that becomes defective after 90 days, you are responsible for shipping it back for warranty repair. Contact us for a Return Authorization (RA) number. The warranty period is based on the original order’s delivery date and is not extended for replacements.

6. Duties & Taxes

6.1. Sales Tax

You are responsible for sales tax unless you provide a valid resale or exemption certificate. If we don’t receive proper documentation, taxes will be added as required by law.

6.2. Import Duties & Taxes

For international shipments, you may be liable for import duties and taxes upon arrival. If you refuse to pay them, the goods will be returned to us at your expense, and you will receive a refund for the value of the goods, minus all shipping costs.

7. Customer Service

For all customer service inquiries, please email us at info@thespamart.com or call us at 1-877-281-1772.

Our 30-day return policy offers an assurance of customer satisfaction. If for any reason a purchased item does not meet expectations, customers have the flexibility to return it within 30 days of purchase for a full refund or exchange, subject to terms and conditions. This policy reflects our commitment to ensuring a positive customer experience by providing peace of mind and flexibility in the event of product dissatisfaction or unforeseen issues.

If you need assistance, please don't hesitate to contact us. Our dedicated customer support team is available to help address your queries, resolve any issues, or provide guidance whenever needed. We value your satisfaction and are committed to providing prompt, personalized assistance to ensure a positive customer experience.