Luxury Therapeutics Pro Backbar Eye Pillow W/Removable Cover

Ships Separately From Manufacturer.

This item ships from a separate warehouse and will arrive separately from the rest of your order. For custom, made-to-order items, there may be a minimum lead time associated with the order of the item.

SKU:LUX-PROBAC-EYE-COCH

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Color Solid Charcoal Como Navy Como Ash Como Chocolate Como Mushroom Como Beige

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Weighted eye pillow with removable cover for hot and cold backbar use.

Most eye pillows fail on sanitation, not on comfort. The fill cannot be washed, so the pillow gets wiped down and reused until someone replaces it. This one splits the problem: a machine washable cover for client to client rotation, and a coated inner pack that can be wiped with disinfectant.

Why this Luxury Therapeutics eye pillow?

Coated inner pack: wipes clean with disinfectant, which the fill itself cannot.
Removable machine washable cover: laundered between clients instead of surface cleaned.
Hot and cold in one piece: microwave, hot towel cabby, or freezer, depending on what the treatment calls for.
Weighted flax fill: gentle pressure over the eyes, which is what drives the relaxation response rather than the temperature alone.
Natural French lavender: scent comes from the fill, not from a sprayed product.

Specs and details

Dimensions: 5 in x 10 in
Fill: flax with natural French lavender
Cover: Minky fabric or Como linen-like exterior, removable and machine washable
Inner pack: specially coated, wipes clean with disinfectant
Temperature use: microwave, hot towel cabby, or freezer
Scent: lavender
Brand: Luxury Therapeutics
Colors: Solid Charcoal, Como Navy, Como Ash, Como Chocolate, Como Mushroom, Como Beige

Frequently asked questions

Can the whole thing go in the wash?
No, and that is the point of the design. The cover comes off and goes in the machine. The inner pack holds the flax and lavender and is wiped down with disinfectant instead.

How do I heat it?
Microwave or hot towel cabby. For cold therapy, put it in the freezer. The same pillow does both.

How does this compare to the Pro Backbar Neck Roll?
Different placement and different build. The eye pillow is 5 by 10 inches with a flax and lavender fill for over the eyes. The neck roll is 10 to 12 inches long by 5 inches in diameter with a flaxseed fill, placed under the cervical curve for positioning.

Which colors are available?
Six: Solid Charcoal, Como Navy, Como Ash, Como Chocolate, Como Mushroom, and Como Beige. All are priced the same, so the choice is about matching your treatment room palette.

Shipping & Return Policy

thespamart ("we" and "us") is the operator of https://www.thespamart.com ("Website" ). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. Ordering & General Terms

1.1. Placing Orders

You confirm that all order details are correct at checkout. If you need to make changes, please contact us immediately. We cannot guarantee edits after an order has been processed or shipped. Some items ship from our Texas warehouse, while others ship directly from the manufacturer, which may result in multiple deliveries.

1.2. Pricing & Payment

We make every attempt to hold listed prices, but we reserve the right to change prices due to vendor increases, tariffs, or other cost changes. The most current prices are reflected on our website. By ordering, you authorize The Spa Mart to charge your selected payment method for the full order amount, including shipping and taxes. For Net Terms, payment is due by the date on the invoice; late payments may result in holds or suspension.

1.3. Order Review & Cancellation by The Spa Mart

We reserve the right to cancel an order at any time due to product availability, pricing changes, vendor delays, or any other reason. If this occurs, we will notify you and issue a credit for the affected items.

1.4. Product Information & Liability

Product information is based on manufacturer data. It is your responsibility to confirm an item meets your intended use and complies with your state's regulations. The Spa Mart assumes no liability for any loss, damage, or expenses arising from the use or inability to use our products. Our responsibility is limited to the purchase price of the item.

2. Shipping & Delivery

2.1. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions, and destination. Some vendors may apply additional surcharges or freight charges, which will appear on your invoice. Payment for shipping is collected with the purchase.

2.2. Dispatch & Transit Times

•Dispatch Time: Orders are usually dispatched within 2-4 business days. Our warehouse operates Monday-Friday, excluding national holidays.

•Domestic Transit: Shipments are typically in transit for 2-7 days.

•International Transit: Orders shipped internationally are generally in transit for 7-30 days.

2.3. Delivery Terms

•Shipping Address: You agree to provide accurate shipping information. Any extra carrier fees due to an incorrect address will be billed to you. Address changes can be made any time before an order has been dispatched.

•P.O. Box & Military Addresses: We ship to P.O. boxes using postal services only and to military addresses using USPS.

•Out of Stock Items: If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they are back in stock.

•Tracking: Upon dispatch, you will receive a tracking link to follow your shipment's progress.

3. Returns & Cancellations

3.1. Return Policy & Timeframes

All returns require prior approval. Contact us before shipping anything back.

•Within 30 Days of Purchase: Return any approved product in new, resellable condition for a full refund.

•After 30 Days of Purchase: Approved returns in new, resellable condition are subject to a 20% restocking fee.

•After 45 Days of Purchase: Items will not be accepted for return.

3.2. Non-Returnable & Final Sale Items

Many items are final sale and non-returnable, including: copyrighted materials (books, CDs, DVDs), HAZMAT items, custom orders, linens, consumables, disinfectants, special orders, drop-shipped items, and equipment without a return authorization.

3.3. Return Guidelines

1.Inspect & Package: Ensure all items are unopened, in original packaging, with all parts and accessories. Package your return carefully to prevent damage.

2.Include Invoice: Include a copy of your invoice or picking ticket to expedite the process.

3.Shipping: Return shipping charges are your responsibility. For items over $75, use a trackable service; for items over $100, add signature confirmation and insurance. Unauthorized or non-compliant returns will be disposed of without credit.

Return Address: The Spa MartTM Attn: Returns Department 5759 Bagby Ave, Suite 103, Waco, TX 76712

3.4. Cancellations

We accept cancellations before an order has been dispatched. If an order has already shipped or begun processing, it is subject to our return policy, and restocking or return shipping fees may apply.

4. Refunds & Exchanges

4.1. Refunds

Please allow 14 days from the date we receive your return for your credit to be processed. Refunds will be issued to your original payment method or as store credit, per the return type.

4.2. Exchanges

Fill out the Exchange Form on the back of your packing slip and include it with your return, following all return guidelines.

5. Damaged, Missing, or Defective Items

5.1. Damaged or Short Shipments

Thoroughly inspect all shipments upon delivery. Note any visible carton damage on the freight bill. Report any damaged, short, or incorrect orders to us within 3 business days (72 hours). Include photos and your order number. Retain all original packaging for carrier inspection.

5.2. Defective Equipment

•Within 72 Hours: Report non-functioning equipment to Customer Service for immediate assistance.

•After 90 Days: For equipment that becomes defective after 90 days, you are responsible for shipping it back for warranty repair. Contact us for a Return Authorization (RA) number. The warranty period is based on the original order’s delivery date and is not extended for replacements.

6. Duties & Taxes

6.1. Sales Tax

You are responsible for sales tax unless you provide a valid resale or exemption certificate. If we don’t receive proper documentation, taxes will be added as required by law.

6.2. Import Duties & Taxes

For international shipments, you may be liable for import duties and taxes upon arrival. If you refuse to pay them, the goods will be returned to us at your expense, and you will receive a refund for the value of the goods, minus all shipping costs.

7. Customer Service

For all customer service inquiries, please email us at info@thespamart.com or call us at 1-877-281-1772.

Our 30-day return policy offers an assurance of customer satisfaction. If for any reason a purchased item does not meet expectations, customers have the flexibility to return it within 30 days of purchase for a full refund or exchange, subject to terms and conditions. This policy reflects our commitment to ensuring a positive customer experience by providing peace of mind and flexibility in the event of product dissatisfaction or unforeseen issues.

If you need assistance, please don't hesitate to contact us. Our dedicated customer support team is available to help address your queries, resolve any issues, or provide guidance whenever needed. We value your satisfaction and are committed to providing prompt, personalized assistance to ensure a positive customer experience.