• 5 gallon white cardboard shipping box for LD-HE Bio-Enzymatic Natural Laundry Detergent with recyclable logo
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LD-HE Bio-Enzymatic Natural Laundry Detergent - 5 Gallon

LD-HE Bio-Enzymatic Natural Laundry Detergent - 5 Gallon

NF-HE-L5G

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LD-HE bio-enzymatic laundry detergent, 5 gallons, for spa and massage linens.

Massage oil, wax residue, and treatment creams are the reason spa linens go gray and start to smell rancid even after a normal wash. Enzymatic detergents work on that specific problem: the enzymes break down the organic oil and cream residue in the fibers rather than just rinsing the surface. This 5 gallon container is the bulk purchase size for a multi-room spa doing daily linen turnover.

Why an enzymatic detergent for spa linens?

  • Targets oil residue: enzymes break down the massage oil and cream buildup that standard detergent leaves behind.
  • Biodegradable formula: natural enzymes and botanical extracts.
  • Light natural fragrance: will not compete with the aromatherapy in your treatment rooms.
  • 5 gallon bulk size: sized for daily commercial linen volume.

Specs and details

  • Volume: 5 gallons (18.9 L)
  • Formula: natural enzymes and botanical extracts
  • Fragrance: light, natural
  • Use: commercial laundry, spa and massage linens
  • Vendor: Natural Formulations
  • SKU: NF-HE-L5G

Directions: Follow the dosing instructions printed on the container for your machine type and load size.

Frequently asked questions

Why does massage oil ruin linens in a regular detergent?
Oil bonds into the fiber rather than sitting on top of it. A standard detergent lifts surface soil but leaves the oil behind, so it accumulates wash after wash until the sheets go gray, feel waxy, and turn rancid. Enzymatic formulas break the oil down so it can rinse out.

Is it safe for high-efficiency machines?
Yes. LD-HE is formulated for high-efficiency commercial laundry. Use the HE dose printed on the container, since HE machines use less water and over-dosing leaves residue in the fibers.

How much detergent should I use per load?
Use the dosing chart on the container. Dose varies with machine type, load size, and how heavily soiled the linens are, and using more than directed leaves residue rather than cleaning better.

Should I still skip fabric softener?
Yes. Softener coats terry and cotton fibers, which reduces absorbency on towels and can seal oil residue into sheets. Most spas wash linens hot with no softener.

Shipping & Return Policy

thespamart ("we" and "us") is the operator of https://www.thespamart.com ("Website" ). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.


1. Ordering & General Terms

1.1. Placing Orders
You confirm that all order details are correct at checkout. If you need to make changes, please contact us immediately. We cannot guarantee edits after an order has been processed or shipped. Some items ship from our Texas warehouse, while others ship directly from the manufacturer, which may result in multiple deliveries.
1.2. Pricing & Payment
We make every attempt to hold listed prices, but we reserve the right to change prices due to vendor increases, tariffs, or other cost changes. The most current prices are reflected on our website. By ordering, you authorize The Spa Mart to charge your selected payment method for the full order amount, including shipping and taxes. For Net Terms, payment is due by the date on the invoice; late payments may result in holds or suspension.
1.3. Order Review & Cancellation by The Spa Mart
We reserve the right to cancel an order at any time due to product availability, pricing changes, vendor delays, or any other reason. If this occurs, we will notify you and issue a credit for the affected items.
1.4. Product Information & Liability
Product information is based on manufacturer data. It is your responsibility to confirm an item meets your intended use and complies with your state's regulations. The Spa Mart assumes no liability for any loss, damage, or expenses arising from the use or inability to use our products. Our responsibility is limited to the purchase price of the item.


2. Shipping & Delivery

2.1. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions, and destination. Some vendors may apply additional surcharges or freight charges, which will appear on your invoice. Payment for shipping is collected with the purchase.
2.2. Dispatch & Transit Times
•Dispatch Time: Orders are usually dispatched within 2-4 business days. Our warehouse operates Monday-Friday, excluding national holidays.
•Domestic Transit: Shipments are typically in transit for 2-7 days.
•International Transit: Orders shipped internationally are generally in transit for 7-30 days.
2.3. Delivery Terms
•Shipping Address: You agree to provide accurate shipping information. Any extra carrier fees due to an incorrect address will be billed to you. Address changes can be made any time before an order has been dispatched.
•P.O. Box & Military Addresses: We ship to P.O. boxes using postal services only and to military addresses using USPS.
•Out of Stock Items: If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they are back in stock.
•Tracking: Upon dispatch, you will receive a tracking link to follow your shipment's progress.


3. Returns & Cancellations

3.1. Return Policy & Timeframes
All returns require prior approval. Contact us before shipping anything back.
•Within 30 Days of Purchase: Return any approved product in new, resellable condition for a full refund.
•After 30 Days of Purchase: Approved returns in new, resellable condition are subject to a 20% restocking fee.
•After 45 Days of Purchase: Items will not be accepted for return.
3.2. Non-Returnable & Final Sale Items
Many items are final sale and non-returnable, including: copyrighted materials (books, CDs, DVDs), HAZMAT items, custom orders, linens, consumables, disinfectants, special orders, drop-shipped items, and equipment without a return authorization.
3.3. Return Guidelines
1.Inspect & Package: Ensure all items are unopened, in original packaging, with all parts and accessories. Package your return carefully to prevent damage.
2.Include Invoice: Include a copy of your invoice or picking ticket to expedite the process.
3.Shipping: Return shipping charges are your responsibility. For items over $75, use a trackable service; for items over $100, add signature confirmation and insurance. Unauthorized or non-compliant returns will be disposed of without credit.
Return Address: The Spa MartTM Attn: Returns Department 5759 Bagby Ave, Suite 103, Waco, TX 76712
3.4. Cancellations
We accept cancellations before an order has been dispatched. If an order has already shipped or begun processing, it is subject to our return policy, and restocking or return shipping fees may apply.


4. Refunds & Exchanges

4.1. Refunds
Please allow 14 days from the date we receive your return for your credit to be processed. Refunds will be issued to your original payment method or as store credit, per the return type.
4.2. Exchanges
Fill out the Exchange Form on the back of your packing slip and include it with your return, following all return guidelines.


5. Damaged, Missing, or Defective Items

5.1. Damaged or Short Shipments
Thoroughly inspect all shipments upon delivery. Note any visible carton damage on the freight bill. Report any damaged, short, or incorrect orders to us within 3 business days (72 hours). Include photos and your order number. Retain all original packaging for carrier inspection.
5.2. Defective Equipment
•Within 72 Hours: Report non-functioning equipment to Customer Service for immediate assistance.
•After 90 Days: For equipment that becomes defective after 90 days, you are responsible for shipping it back for warranty repair. Contact us for a Return Authorization (RA) number. The warranty period is based on the original order’s delivery date and is not extended for replacements.


6. Duties & Taxes

6.1. Sales Tax
You are responsible for sales tax unless you provide a valid resale or exemption certificate. If we don’t receive proper documentation, taxes will be added as required by law.
6.2. Import Duties & Taxes
For international shipments, you may be liable for import duties and taxes upon arrival. If you refuse to pay them, the goods will be returned to us at your expense, and you will receive a refund for the value of the goods, minus all shipping costs.


7. Customer Service

For all customer service inquiries, please email us at info@thespamart.com or call us at 1-877-281-1772.

Our 30-day return policy offers an assurance of customer satisfaction. If for any reason a purchased item does not meet expectations, customers have the flexibility to return it within 30 days of purchase for a full refund or exchange, subject to terms and conditions. This policy reflects our commitment to ensuring a positive customer experience by providing peace of mind and flexibility in the event of product dissatisfaction or unforeseen issues.

If you need assistance, please don't hesitate to contact us. Our dedicated customer support team is available to help address your queries, resolve any issues, or provide guidance whenever needed. We value your satisfaction and are committed to providing prompt, personalized assistance to ensure a positive customer experience.

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