Terms of service
Terms & Conditions
This document was last updated on September 28, 2026.
By placing an order with The Spa Mart (“we,” “us,” “our”) through our website, https://www.thespamart.com (“Website” ), you agree to the following Terms & Conditions. These terms are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. Ordering
1.1. Order Confirmation & Changes You are responsible for confirming that all order details are correct at checkout. If you need to make changes, please contact us immediately. We cannot guarantee edits after an order has been processed or shipped. Some items ship from our Texas warehouse, while others ship directly from the manufacturer, which may result in multiple deliveries.
1.2. Stock & Availability All orders are subject to product availability. We try to maintain accurate stock counts, but from time to time, there may be a discrepancy. If an item is out of stock, we will fulfill the available products and contact you to discuss whether you would prefer to await restocking or receive a refund for the backordered item.
1.3. Pre-Order Items Pre-order and back-order items will ship once stock becomes available. Please note that lead times are estimates and may change based on manufacturer supply or freight conditions.
1.4. Order Review & Cancellation by The Spa Mart We reserve the right to cancel an order at any time due to product availability, pricing changes, vendor delays, discontinued items, or any other reason that prevents us from completing the order. If this occurs, we will notify you and issue a full or partial credit to your original payment method for the affected items.
2. Pricing & Payment
2.1. Pricing Policy We make every attempt to hold the line on listed prices. However, due to vendor increases, tariffs, or other cost changes, we must reserve the right to change prices accordingly. Your final order total will reflect the most accurate pricing at the time of processing.
2.2. Payment Authorization By placing an order, you authorize The Spa Mart to charge your selected payment method for the full order amount, including any applicable shipping costs and taxes. For orders placed with Net Terms, you agree to pay by the due date listed on the invoice. Late payments may cause delays, holds, or account suspension.
2.3. Sales Tax & Duties
•Sales Tax: You are responsible for sales tax unless you provide a valid resale or exemption certificate. If we do not receive proper documentation, taxes will be added as required by law.
•Import Duties & Taxes: For international shipments, you may be liable for import duties and taxes upon arrival in your destination country. If you refuse to pay these charges, the goods will be returned to us at your expense. You will receive a refund for the value of the goods paid, minus the cost of the return shipping. The initial shipping cost will not be refunded.
3. Shipping & Delivery
3.1. Shipping Costs Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the items. Some vendors may apply shipping surcharges or other fees, which will appear on your invoice. Payment for shipping is collected with the purchase.
3.2. Dispatch & Transit
•Dispatch Time: Orders are usually dispatched within 2-4 business days. Our warehouse operates Monday-Friday, excluding national holidays.
•Transit Times: Domestic shipments are generally in transit for 2-7 days. International shipments are in transit for 7-30 days. These are estimates and are not guaranteed.
3.3. Delivery Terms
•Shipping Address: You agree to provide an accurate shipping address. If a package is delayed or returned due to an incorrect address, any extra carrier fees will be billed to you. We can change the delivery address at any time before an order has been dispatched.
•P.O. Box & Military Addresses: We ship to P.O. boxes using postal services only and to military addresses via USPS.
•Tracking: Upon dispatch, you will receive a tracking link to follow your shipment’s progress.
4. Returns, Cancellations & Refunds
4.1. Return Authorization All returns require prior approval. Contact our Customer Service team to obtain a Return Authorization (RA) before shipping anything back. Unauthorized or non-compliant returns will be disposed of, and no credit will be issued.
4.2. Return Timeframes & Fees
•Within 30 Days of Purchase: Return any approved product in new, resellable condition for a prompt refund.
•After 30 Days of Purchase: Approved returns in new, resellable condition are subject to a 20% restocking fee.
•After 45 Days of Purchase: Items will not be accepted for return.
4.3. Non-Returnable Items The following items are considered final sale and are non-returnable at any time: copyrighted materials (books, CDs, DVDs), HAZMAT items (nail lacquers, cleaning agents), custom orders, linens, consumables, disinfectants, special orders, drop-shipped items, and equipment.
4.4. Return Shipping Guidelines
•Return shipping charges are the responsibility of the customer.
•Ensure all items are unopened and in their original packaging with all parts and accessories. Package the return carefully to prevent damage.
•Include a copy of your invoice or picking ticket in the box.
•For items valued over $75, use a trackable shipping service. For items over $100, we recommend insuring the shipment for its full value and using a signature service.
•Return Address: The Spa Mart, Attn: Returns Department 5759 BAGBY AVESUITE 103 Waco,Texas 76712
4.5. Refunds & Exchanges
•Refunds: Please allow 14 days from the date we receive your return for your credit to be processed. Refunds will be issued to your original payment method or as store credit, depending on the return type.
•Exchanges: Fill out the Exchange Form on the back of your packing slip and include it with your authorized return.
4.6. Cancellations We can accept cancellations at any time before an order has been dispatched. If an order has already shipped or begun processing, it is subject to our return policy, and restocking or return shipping fees may apply.
5. Damaged, Missing, or Defective Items
5.1. Damaged or Missing Items Please thoroughly inspect all shipments upon delivery and note any visible carton damage on the freight bill. You must report any damaged, short, or incorrect orders to us within 3 business days (72 hours) of receipt. Please include photos of the item and packaging with your report and retain all original materials for carrier inspection.
5.2. Defective Equipment
•Within 72 Hours of Receipt: Report any non-functioning equipment to Customer Service for immediate assistance.
•After 90 Days of Receipt: If equipment becomes defective after 90 days, it is your responsibility to ship it back for warranty repair. Please contact us for an RA number. The warranty period is based on the original order’s delivery date and is not extended for replacements. We do not offer a loaner program.
6. Account & Product Use
6.1. Account Security You agree to keep your account login information secure and are responsible for all authorized orders placed under your account. We reserve the right to suspend or restrict accounts for misuse, fraud concerns, or unpaid balances.
6.2. Product Information & Liability Product information is based on manufacturer data. It is the responsibility of the licensed professional or salon owner to confirm that a product meets their intended use and complies with all state board or governing agency regulations. Always follow the manufacturer’s instructions.
The Spa Mart assumes no control over the use of products sold and is not liable for any loss, damage, or expenses arising from the use or inability to use our products. Our liability is limited to the purchase price of the item.
7. SMS Messaging Terms
By providing your mobile number and opting in, you agree to receive text messages from The Spa Mart at that number.
7.1. Types of Messages. You will receive customer care and account messages. These include order and quote questions, order status and shipping updates, backorder and stock notifications, delivery scheduling, returns and warranty follow-up, and replies to questions you send us. We do not send marketing or promotional text messages on this program.
7.2. Message Frequency. Message frequency varies and depends on your account activity.
7.3. Cost. Message and data rates may apply. The Spa Mart does not charge for these messages. Your mobile carrier may.
7.4. Carriers. Carriers are not liable for delayed or undelivered messages.
7.5. How to Stop. Reply STOP to any message to opt out. You will receive one confirmation message and no further messages after that. You can rejoin at any time by replying START or by contacting us.
7.6. How to Get Help. Reply HELP to any message, call 1-877-281-1772, or email info@thespamart.com.
7.7. Eligibility. You must be 18 or older and the account holder or authorized user of the mobile number you provide.
7.8. Privacy. See our Privacy Policy for how we handle your information.
8. Agreement
By completing checkout, you confirm that you have read and agree to these Terms & Conditions and our associated Shipping, Return, and Privacy Policies.
9. Customer Service
For all customer service inquiries, please contact us at:
•Email: info@thespamart.com
•Phone: 1-877-281-1772
